Your Wellness Is Our Vision, Come See for Yourself!
Your Wellness Is Our Vision, Come See for Yourself!
For Exceptional Service, we ask that you kindly acknowledge and adhere to our
SKINCARE SPA/ADVANCED CLINIC PROTOCOLS & ETIQUETTE.
SKINCARE/BODY TREATMENT REGIMEN - 80% of your results consist of adequate and consistent Home Care. It is imperative that you are diligent with a Skincare/Body Treatment Regimen in order to accomplish optimum results and desired goals. If you forget the Pre/Post instructions given for any Advanced Treatments, please visit our EB Home Page and click the Pre/Post Home Care link.
CANCELLATION POLICY - We kindly request Cancellations be done with at least 24 Hours Notice. Failure to do so will result in the loss of your Package Promotion, Deposit or 100% of your total Beauty Service/Aesthetic Workshop cost. NO SHOWS will automatically result in the loss of a package or 100% of the total Beauty Service/Aesthetic Workshop cost.
TO RESCHEDULE OR CANCEL your appointment, please log in to your EB Guest Profile and select your desired options.
TARDINESS - We recommend arriving prior to your scheduled time in order for our schedule to run smoothly and efficiently for our Guest and Beauty Curators. After 15 minutes of tardiness, either your appointment time will be shortened or subject to be rescheduled with a “Cancellation Penalty" of a 50% Beauty Service cost.
ADDITIONAL SPA GUEST - We reserve the right to ask your spa guest to wait for you outside of our spa due to limited space, COVID restrictions and for complete spa tranquility. Please note, children under the age of 13 are not permitted in the spa for safety precautions and conducive spa ambiance, anyone over the age of 13-18 should be accompanied by a parent.
ENCOUNTER BEAUTY PASSPORT MEMBER appointments are all Pre-Paid Monthly and cleared by our Spa Concierge once payment status is confirmed. Payments are conveniently drafted monthly from your choice of a credit/debit card or paid in person the month prior at your previous visit. If your rebook is not cleared and canceled by our Spa Concierge after you have made an appointment, please contact us via email: encounterbeautypros@gmail.com to confirm if your EB BEAUTY PASSPORT is current. Please Note: Memberships are limited to a certain number of clients and can be forfeited if canceled by you with a waiting period to be re-entered based on availability.
ENCOUNTER BEAUTY ADVANCED WORKSHOPS & PACKAGES are all paid in advance, non-refundable and adhere to our SPA/ADVANCED CLINIC OPERATION PROTOCOLS & ETIQUETTE.
ENCOUNTER BEAUTY PRIVATE EVENTS: We are excited about hosting your Beauty Filled Event and look forward to exceeding your relaxation expectations. Please note a non-refundable deposit is required to schedule, however may be transferable depending the severity of your documented reasons for cancellation within a reasonable timeframe.
SAME DAY CANCELLATIONS, no call, no shows are automatically forfeited for any event fees, pre-paid subscriptions and/or packages! Please advise if special accommodations are required and have your beauty guests complete the Medical History and Treatment Consent Form in advance at: www.jotform.com/form/202298018035148
NEED FURTHER ASSISTANCE? Call/Text us at (813) 640-9003 or Email: encounterbeautypros@gmail.com - Please keep in mind, we may be dedicating our time to other Spa Guests, however will return your message at our earliest convenience.
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